The owner and operator of an online store operating at soxstory.com is
NIP: 9512400865, REGON: 362953372
Sarmacka Street 19/101
Hereinafter referred to as the Seller.
The client can be a natural person who is at least 18 years old and a legal person or an organizational unit that is not a legal person.
Orders are accepted via the website soxstory.com
The customer may place an order 7 days a week, 24 hours a day regardless of whether he has registered.
The contract is concluded when the order is placed by the customer. Order processing paid by bank transfer or via the electronic payment system starts after the Customer’s payment is credited to the Seller’s account.
TERMS OF USING THE STORE
Services provided by the Seller via the Online Store:
1) presentation of the shop’s offer,
2) the possibility of purchasing goods available in the Online Store, and at the same time concluding distance contracts,
3) informing the customer about the current order status
4) the ability to use the Customer Account
• The contract for the provision of electronic services (for the use of the store’s infrastructure) is concluded at the moment of effective registration,
The prices on the site are given in Polish zlotys, they are gross prices – they include VAT tax.
The prices of goods do not include shipping costs.
The price given in the Shop Basket at the time of placing the order is the final and binding price of the Customer.
After placing an order, it is not possible to change the price.
EXECUTION OF THE CONTRACT
The order will be forwarded to shipment every working day immediately after the payment is credited to the Seller’s account.
The seller delivers the ordered goods via courier or Poczta Polska, according to the choice.
SAFETY OF THE SHIPMENT
We attach great importance to the safe packaging of our products so that they reach you in perfect condition.
We strive to ensure that your parcel is properly secured, but if it looks damaged during the transport, refuse to accept the goods and write the complaint protocol in the presence of the courier. If you can, take pictures of the damage and attach to the complaint correspondence.
WHEN I WILL RECEIVE ORDERED PRODUCTS (DELIVERY)
We try to make your order reach you as soon as possible, usually it takes no more than 3-4 days from the moment of placing the order. With a large number of orders, this time can be extended up to 7-10 days from placing the order. You will always receive information about the planned time of your order delivery on the cart page.
In our online store you can pay by electronic transfer or by credit / debit card, you pay already when ordering products.
We work with the billing agent przelewy24.pl and paypal.com
The customer may withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods, by submitting an appropriate statement in writing.
The model of withdrawal from the contract. Click here.
The declaration on withdrawal from the contract and returned goods should be sent to the following address:
Sarmacka Street 19/101
The money will be returned to the Customer in the manner indicated by him, eg to the bank account number provided by him.
Returned goods should be intact, i.e. must have original tags, can not have traces of use.
Free return. You do not incur any costs associated with sending the package back. Inform our Customer Service about it and we will do the rest.
The Seller is liable to the Customer for non-compliance with the contract for the sale of the Goods purchased by that Customer, to the extent specified by the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code.
Complaints for non-compliance of the goods with the sales contract may be submitted in writing directly to the address of the Seller Soxstory, Sarmacka Street 19/101 02-972 Warsaw or by e-mail to the address [email protected]
If the Customer finds the non-conformity of the goods with the sales contract, the Customer should send the defective goods back to the Seller together with a description of the non-compliance.
The Customer is obliged to notify the Seller about the non-compliance of the goods with the sales agreement within 2 months from the date of such non-compliance, however the responsibility of the Seller for non-compliance with the sales contract lasts a maximum of 2 years from the date of delivery.
The seller undertakes to examine each complaint within 14 days.
The Seller undertakes to protect personal data, in accordance with the Personal Data Protection Act of August 29, 1997 and the Act on Electronic Services.
The Customer’s personal data is collected and processed for the purpose of contract performance and execution of the order, the lack of consent for their processing prevents performance and implementation.
Each of the parties may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to retaining the rights acquired by the other party before the termination of the above-mentioned. contract and provisions below.
The customer who has registered will terminate the contract for the provision of services by electronic means by deleting the account by submitting an order to remove it or requesting the account to the Seller, but if the account is canceled, the termination is 5 days.
The Seller, wishing to terminate the contract for the provision of electronic services, will inform the Customer to the e-mail address provided by the Customer during registration, within 14 days before the planned date of deleting the Customer’s account.
The Seller has the right to withdraw from the provision of the Service immediately, in the event of a breach by the Customer of the provisions of these Regulations and as a result of an ineffective call by the Customer to cease the above-mentioned. violations within 1 business day.
In matters not regulated by these regulations, the relevant applicable legal provisions shall apply. The dispute issues are considered by the local court and matter-of-court.
Regulations of December 11, 2020.